Our watches After Sales Service

Cleaning

If your timepiece is non-water resistant, as many vintage watches are, make sure to regularly wipe its outside as well as the straps with a lint free cloth. Please avoid any contact with water or moisture. This also means taking the watch off when showering, visiting the sauna or when staying in humid places.

The case of a water resistant timepiece can be cleaned with a soft, slightly damp cloth. Please ensure that the crown is pushed all the way in. Afterwards, make sure to dry the watch again with a lint-free cloth.

If your watch has leather straps, please avoid any contact with water or humidity as well as any chemicals as this can damage the material. It is also advisable not to expose the straps to open sunlight for too long as it can harm the colour and quality of the material. You can clean it with a damp cloth. Please make sure to dry the straps thoroughly afterwards with a lint-free or microfiber cloth. If your watch has straps made of rubber, please also avoid contact with chemicals like nail polish. Straps made of metal can be cleaned with mild soapy water and a soft toothbrush.

Care

For all timepieces, please avoid contact with chemicals like perfumes, cosmetics and detergents. Chemicals can damage the case as well as the straps of your timepiece. Impacts as well as scratches should be avoided. This also means, it is advised not to wear jewellery and watches on the same wrist, as the metals can damage each other.
Furthermore, magnetic fields that emanate not only from computers, but also tablets, phones and clock radios, can magnetize your timepiece which can lead to malfunctions. Please make sure to keep your timepiece at a safe distance from such devices if possible.
Magnetized watches can be demagnetized by our expert watchmakers. When participating in sport, it is advised to take your timepiece off, however, please be aware that the more complications a timepiece has, the more sensitive it can be to impacts and other disruptions.

Not all timepieces are water resistant. Please check your watch's level of water resistance before swimming or entering into humid places. When going into water with a water-resistant wristwatch, be sure that the crown is pushed all the way in. After swimming in chlorinated or salty water, we advise you to clean your timepiece with fresh water and rub it dry with a lint-free dry cloth. If your watch has a rotating bezel, it should be rotated during cleaning to get rid of dirt as well as salt residue. Watches that are taken into the water regularly, even if water-resistant, should be checked for leakages once every year. Our watchmakers are pleased to perform the necessary tests for you.

your movement

The movement is the most intricate and sensitive part of your timepiece. If treated with care and foresight, it can give pleasure for a lifetime, and beyond. Manual watches should be winded every day, so the watch can function properly. If the mechanism is wound up, you will feel a resistance. Please do not wind your watch further, as this can lead to damage.

Automatic watches on the other hand should be worn every day so the mechanism can work the way it is supposed to. If the timepiece stops or works improperly due to lack of movement, you can wind it up manually by turning the crown a few times. Avoid adjusting the date on your watch between 9 pm and 3 am. The date wheel of your watch might be engaged during this time and adjusting it manually could lead to damage.

Of course, every watch is special and has its own particularities. Therefore, it is advised to consult the user manual for additional advice on how to set and care for your precious timepiece.

If you have any questions, please don`t hesitate to contact our expert boutique staff.

Repair & Adjustment

Regular services and repairs are a part of every timepiece`s lifecycle. If your watch suffers damage, you realize that it is slower of faster than usual or the time has come for a general service and assessment, please don`t hesitate to contact our experts. They will assist you gladly. The following services are provided by our skilled Gübelin watchmakers.

Services

Battery service

Quartz watches require a battery change every one to three years. During this service, the head and bracelet of your watch are cleaned thoroughly using ultrasonic treatment. After changing the battery, our watchmakers rigorously test the power consumption of the timepiece. If everything works as expected, the watch is assembled again, the water-resistance is tested and the watch is prepared to return to the owner's wrist to fulfil its duty once more. If there are any issues with the electronics or the water-resistance, our customers will be contacted to discuss any further steps.

Partial revision

Of course, timepieces are everyday objects and meant to be used. This means, that breakages can occur. Be it a scratched glass, a broken crown or a damaged strap. Our experienced and highly skilled watchmakers have an extensive stock of original parts for timepieces at their disposal and can repair the damaged part. The partial revision is carried out if the watch is otherwise in good condition. If there are multiple problems, a complete maintenance service should be considered.

Complete Maintenance Service

Every four to five years, a general maintenance and complete service is due for any kind of timepiece. The watch is disassembled and meticulously cleaned by the skilled hands of our experts using a combination of modern equipment and time honoured methods, perfected by generations of watchmakers. Worn out pieces are replaced in accordance with the guidelines of each individual watch brand. Since our watchmakers work in close cooperation with our skilled Gübelin goldsmiths, even damaged cases can be expertly repaired and brought back to appear as they did on the day of purchase. Afterwards, the timepiece is reassembled and the long procedure of testing begins. Since our watchmakers want to make sure that each and every piece is in perfect working condition, this process actually takes up more time than the service itself. It is however necessary to guarantee the service`s success and to ensure the high quality standards, Gübelin watchmakers adhere to.

Restoration

Vintage wristwatches, pocket-watches and clocks can be restored by our expert watchmakers. Missing parts are rebuilt by hand and designed to perfectly recall the erstwhile beauty and sophistication of timepieces from days long past. Even worn dials can be gently refurbished to once more show the face that faded over generations. Upon request, our service includes before and after pictures of your restored timepiece, a unique way to enjoy a watch in its original beauty and still be able reminisce about the years spent together. When restoring a large clock, our watchmakers offer to personally call at your place of residence and even organize the transportation to and from our workshop.

Engraving

Upon request, Gübelin`s watchmakers can engrave your precious timepiece. Be it the name of a loved one, a special date or even intricate patterns like animals, our master craftsmen work using traditional hand engraving or modern laser techniques, depending on the specific requirements.

After Sales Services

Cleaning

Care

your movement

Repair & Adjustment

Services