Cancellation Policy

Customers are entitled to cancel this contract within fourteen calendar days without giving any reasons.

The period for cancellation shall amount to fourteen (14) calendar days from the date on which you or a third party nominated by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Gübelin AG, Maihofstrasse 102, 6006 Lucerne, Switzerland, or e-mail: eboutique@gubelin.com) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post or e-mail). You may use following specimen cancellation wording for this purpose but this is not essential. To comply with the period for cancellation, it is sufficient if you send notification of your intention to exercise the right of cancellation before the end of the period for cancellation.


Consequences of cancellation

If you cancel this contract, we must refund all payments which we have received from you, including any delivery costs (except additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and within no more than fourteen calendar days from the date on which we received notification of your cancelling this contract. We shall use the same means of payment that you used for the original transaction for this refund unless explicitly agreed otherwise with you; you will not be charged any fees for this repayment in any circumstances.

We can withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods depending on which happens first.

You must send back or return the goods without delay and within no more than fourteen days from the date on which you notified us of your cancelling this contract to Gübelin AG, Maihofstrasse 102, 6006 Lucerne, Switzerland. You will comply with the deadline if you send the goods before the period of fourteen calendar days expires.

You shall bear the direct costs of returning the goods.

You shall only have to pay for any loss of value in the goods if this loss of value is attributable to unnecessary dealings with you to check the condition, characteristics and functioning of the goods.


Exclusion of the right of cancellation

The right of cancellation does not apply to contracts to supply goods that are not ready-made and for the manufacture of which the consumer makes an individual selection or stipulation or which are clearly tailored to the personal requirements of the consumer.


Additional note

Please avoid any damage or contamination. Please return the goods to us in the original packaging with all accessories and with all packaging components. If applicable use protective repackaging, which offers adequate protection from damage during transport, to avoid claims for damages based on damage resulting from inadequate packaging. Also register the return using the relevant form.

The German version of this Cancellation Policy for customers is the only binding version.


Specimen cancellation wording

(If you wish to cancel the contract, please amend this wording and send it back to us [by post to: Gübelin AG, Maihofstrasse 102, 6006 Lucerne, Switzerland, or by e-mail to eboutique@gubelin.com.)

-    I/we (*) herewith cancel the contract concluded by me/us (*) for the purchase of the following goods (product name as per the delivery note) (**)

-    Ordered on (**)/received on (**)

-    Name of the customer(s) (**)

-    Address of the customer(s) (**)

-    Date (**)

-    Signature of the customer(s) (only if notification being sent by letter) (**)


(*)    Delete as applicable

(**)   Please complete